Why the “White Glove” Treatment Is Only the Beginning For Our Customers
When we launched Fully Loaded Deliveries, it was because we saw a need for a luxury moving company to handle the delivery, moving and storage needs of interior designers and their clients. Since 2004, we’ve been doing exactly that, serving our customers with the white glove treatment and nothing less. But, what exactly does that mean? Here’s what this level of service actually looks like in action, so you know what you can expect when you work with us.
A Seamless Experience
About eight years ago, we had custom database software built to help us optimally serve the needs of our customers. Since then, we’ve been using it to manage our projects, as well as the items we store for clients. While it makes the back-end of the process much smoother for us, the most important aspect is the seamless experience it creates for our interior designer clients on behalf of their customers.
When you work with us, all you do is provide some information about the project upfront, and then we take it from there. We’ll let you know what to expect, followed by sending our team to the property to walk through the exact logistics with you. At that time, we’ll take note of every detail needed to continue the seamless experience. From beginning to end, you’ll know the status of the project and how things are moving ahead.
Professionalism In Every Detail
When interior designers think of moving and storage companies, they might have preconceived notions about who will show up and how they’ll handle the project. Many of our customers tell us that previous moving companies they’ve worked with have arrived late, shown up unkempt and handled their items roughly, if not recklessly.
We couldn’t be more different. At Fully Loaded Deliveries, we take great pride in how our team shows up to the job, both figuratively and literally. We train every team member to ensure they’re not just well-versed in the actual mechanics of the job, but also in what it takes to be a true professional.
Our team members arrive to jobs on time, wearing a crisp and clean company uniform that reflects our standards. They’re knowledgeable and they’re patient. These seemingly little details can–and have–made all of the difference to customers over the years, and are in stark contrast to the norms of the industry.
Real Care
In addition to disclosing minor irritations with their past movers, there’s something else that customers tell us about: their horror stories. We’ve been told how another moving and storage company’s truck caught on fire, destroying all the customers’ items in the process and never reimbursing them. We’ve been told how other companies don’t take photos of interior designers’ items, failing to adequately protect them or even locate them later.
This is not an experience you encounter with Fully Loaded Deliveries. When we say we strive to offer the white glove treatment, it’s because we’re relentless about giving you the very best at every stage of the project. We have insurance, so you don’t have to worry about worst-case scenarios or losing everything. We are diligent about taking pictures of your items, maintaining their quality and tracking their location throughout our warehouse. Why? Because we care about your items, your reputation, your experience and you.
Ready to enjoy the white glove treatment for yourself? Let’s talk!
